Description

Guest Service Coordinator

Shift: Various hours and days including nights, weekends, and holidays

FLSA Status: Full-Time, Non-Exempt

Created or Revised Date: 4/6/26

Pay: $26.00 per hour

Why work at Carbon Valley?

At Carbon Valley Parks and Recreation District, we believe work should feel meaningful—and sustainable. We serve the communities of Frederick, Firestone, Dacono, and surrounding areas by creating memorable recreational experiences, and we are just as intentional about creating a workplace people genuinely enjoy being part of. 
One of the ways we put people first is through our innovative work model. Full-time employees work a 32-hour workweek while being paid for 40 hours—providing more time for life outside of work without sacrificing pay, benefits, or community impact. 
Carbon Valley offers a comprehensive benefits package, including automatic enrollment in the Colorado PERA retirement system with a 15.80% District contribution; District-paid Life Insurance and Accidental Death & Dismemberment Insurance; competitive health insurance options; flexible scheduling; PTO and sick leave; and discounted facility memberships and program enrollment opportunities. 
Our culture is guided by our core values—Innovation, Integrity, Teamwork, and Customer Service- and we are looking for individuals who want to bring those values to life every day. 

What You'll Be Doing: 

Under the general direction of the Guest Services Supervisor, the Guest Services Coordinator provides leadership and operational support for the District’s front-line customer service operations. This role oversees daily facility operations, ensures patron and staff safety, supervises Guest Services Representatives, and serves as Manager on Duty as assigned. The Coordinator supports administrative functions, contributes to recruitment and training efforts, and acts as a liaison between departments to maintain a safe, welcoming, and efficient environment. 

Our ideal candidate will:

Have a strong understanding of, and alignment with the District's Core Values: Innovation, Integrity, Teamwork, Customer Service.

Guest Services Operations and Customer Experience 

• Serve as Manager on Duty and primary point of contact for guests and front-line staff during assigned shifts.
• Act as the front desk subject-matter expert, communicating critical updates such as class cancellations, program changes, and facility closures.
• Enforce facility rules, policies, and procedures consistently to ensure a safe, respectful, and welcoming environment for all patrons.
• Remain calm and exercise sound judgment during emergency or high-pressure situations.
• Regularly interact with community members, addressing questions and concerns related to programs, facilities, and services.
  
  Supervision, Leadership, and Staff Development 
• Provide direct supervision of Guest Services Representatives, including recruitment, onboarding, training, scheduling, performance evaluations, and professional development.
• Support part-time staff across all divisions in the absence of other supervisors to ensure smooth facility and program operations.
• Plan, organize, and facilitate staff meetings and training sessions.
• Model professional behavior and address staff performance, complaints, and disciplinary matters in accordance with District policies.
• Promote teamwork, accountability, and a customer-focused service culture. 
  Administrative, Cash Handling, and Reporting Duties 
• Oversee opening and closing procedures, cash handling practices, and adherence to established financial protocols.
• Prepare, review, accurately complete, and maintain daily records, incident reports, journals, payroll submissions, and refund documentation.
• Provide administrative and technical support to Guest Services Department operations and special projects.
• Utilize and maintain proficiency with systems and software such as CivicRec, Excel, Word, Outlook, and other operational tools or platforms.
• Communicate effectively, both verbally and in writing, with supervisors, co-workers, District staff, and external partners. 
  Facility Support and Rentals 
• Assist with facility rentals, including scheduling, reservations, setup, teardown, cleaning, staffing, and on-site supervision.
• Coordinate with internal departments to ensure smooth execution of programs, rentals, and special events.
• Monitor facility conditions during shifts and report maintenance or safety concerns promptly. 

Requirements

Required Qualifications:

Candidates over 18 must pass a background check prior to employment. 

      Must be available to work all shifts including days, nights, weekends, and some holidays based on the needs of the District. 

      High school diploma or GED

      One year of staff management experience

      Two years of Customer Service experience

      CPR, AED, first aid certification, or the ability to become certified within the first 90 days of employment

Physical Demands, Job Location, and Equipment Utilized

This position requires a combination of physical and cognitive abilities. Essential functions may include standing and walking for extended periods while working at the front desk or monitoring facility areas; lifting and carrying items weighing up to 25 pounds on an occasional basis (such as supplies or equipment); and frequent use of computers, phones, and standard office equipment. Duties are primarily performed indoors, with occasional outdoor work related to facility operations or events, sometimes in varying weather conditions.

Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of the role.

Reasonable Accommodations/ At-Will Statement

The Carbon Valley Parks & Recreation District is committed to providing reasonable accommodations to qualified individuals with disabilities to support their ability to perform essential job functions. Accommodations are determined on a case-by-case basis, considering the specific needs of the individual and the operational requirements of the District. Requests for accommodations can be directed to the HR Department

This job description outlines essential functions and responsibilities but does not constitute a contract. The District maintains its at-will employment status and may adjust duties as necessary.