Description

We are seeking multiple Customer Support Representatives to join a fast-paced, collaborative support team for a seasonal project. This fully remote opportunity is ideal for professionals who are tech-savvy, customer-focused, and comfortable managing inquiries through phone, email, and chat platforms.
This role supports customers using educational technology products and requires strong communication skills, reliability, and the ability to navigate multiple systems in a remote environment.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, and support platforms
Assist users with login issues, account access, and license availability
Support onboarding and account setup for new and renewing customers
Help manage student, staff, and class rostering within customer systems
Troubleshoot customer issues related to assessments, reporting, and data access
Maintain accurate and timely documentation within CRM systems
Escalate complex technical or onboarding issues as needed
Provide professional and personable customer communication while meeting service-level expectations
Conduct outbound follow-up regarding renewals and account updates when required