Description

Overview
We are seeking a detail-oriented and proactive Customer Care Associate to join our team. In this role, you will play a critical part in maintaining and improving operational efficiency by managing key administrative tasks, supporting system users, and ensuring data accuracy. You will collaborate with internal teams, retail agents, and other stakeholders to provide exceptional service and resolve issues effectively. This position also involves contributing to system enhancements, process improvements, and special project

How you'll make an impact
Respond to communications (calls/emails) from agents or employees, providing support, guidance, or system updates as required.
Organize and categorize incoming emails for efficient processing.
Maintain user accounts, troubleshoot login issues, and provide support for system access.
Coordinate and process contract terminations and related documentation.
Identify and report system discrepancies, errors, or issues to the appropriate supervisor or team.
Manage and update agency relationships, including parent-child structures and duplicate records.
Handle agency updates such as mergers, acquisitions, sales, and name changes.
Draft, review, and maintain departmental procedures and documentation.

Requirements

 High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.