Description
Customer Service Representative II
Financial Record Services - Pennsylvania-Pittsburgh - (26001010)
Financial Record Services is part of Finance and Operations under the CFO. The PPT Customer Service group is part of the Financial Record Services team.
Job Summary
Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.
Essential Functions
Contact for faculty, staff,students,vendors, and others. Responds appropriately to customer questions and issues, asseses needs and suggest solutions.
Troubleshoots and handles moderately complex inquiries and issues, refers customers to other departments when necessary.
Maintains accurate record of customer interactions and transactions, details all comments and complaints. Tracks and gathers information.
Performs other general office and adminisitrative duties
Physical Effort
Little physical effort required. Must be able to sit for prolonged periods of time. May be required to carry up to 25 pounds occasionally.
Assignment Category: Full-time regular
Job Classification: Staff.Customer Service Representative II
Job Family: Administrative Support
Job Sub Family: Customer Service
Campus: Pittsburgh
Minimum Education Level Required: Associate's Degree
Minimum Years of Experience Required: 3
Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule: M-F 7:30AM to 4PM
Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range: TBD Based Upon Qualifications
Relocation_Offered: No
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: Not Applicable
Required Documents: Resume, Cover Letter
Optional Documents: Not Applicable
PI282730534