ASC Engineered Solutions
Houston, Texas, United States
(on-site)
Posted
1 day ago
Job Function
Other
Description
Position Title: Customer Service Rep
Department: Customer Service
Employment Type Full Time
Location: Houston, TX
Workplace Type: Onsite
Reporting To: Lyndsie Parsons
Customer Service Rep
Customer Service Representative
Houston Sales
Houston, TX
Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920.
Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you!
Summary
The Customer Service Representative provides effective customer service for all internal and external customers.
Qualifications
- Associate's degree in business and/or Related Field
- 2 + years of Customer Service experience in the manufacturing or construction industry
How You Will Help
Duties and Responsibilities
- Responsible for communicating with customers via phone, email, fax, etc.
- Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
- Processes customer orders, changes, and returns
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations
- Works closely with the Operations Supervisor as directed
- Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
- Provides timely feedback regarding service failures or customer concerns
- Works closely with Sales Representatives on quotes, status of orders etc.
- Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
- Performs other duties as directed
What You Will Bring
Skills and Competencies
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Excellent time management ability
- Ability to handle adversity and conflict with successful outcomes
- Outstanding attention to detail and accuracy
- Possesses strong commitment to team environment while working well with others
- Works systematically and logically to resolve problems
- Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
- Knowledge of technical details of the company product
- Proficient in computer data entry
- Proficient in Microsoft Office and Microsoft CRM Dynamics
Job Benefits
Benefits
- Medical, Dental, Vision and FSA are available 30 days following your start date
- 401k with company match is available after 90 days of employment
- Company-provided Life Insurance is provided for you 1st of the month after 90 days of employment
- 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
- 2 weeks of vacation after 6 months of employment
- 10 paid holidays - including your birthday!
- Paid weekly
About Reliable Automatic Sprinkler Co., Inc
As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide.
PI279627268
Job ID: 81099448