Description

Customer Service Officer | Permanent | Sydney South West Your new company
Join a Global Financial Services company as a Customer Service Officer.

Your new role
As a Customer Service Officer, you will be the first point of contact for customers, handling inbound calls and responding to general enquiries regarding their finance products.
Key responsibilities include:

• Handling inbound customer calls and delivering a high level of customer service
• Communicating with customers in a professional and friendly manner
• Providing tailored solutions to assist customers and resolve account issues
• Processing customer requests accurately and efficiently
• Managing admin email inboxes and directing items to operational staff
• Processing manual direct debits daily with accuracy
• Maintaining strong working knowledge of product terms and conditions

What you'll need to succeed

• Minimum 2 years customer service or inbound call centre experience
• Qualifications in Financial Services (preferred but not essential)
• Exceptional phone manner and ability to engage with diverse personalities
• Excellent written and verbal communication skills
• Strong time-management and organisational abilities
• Team-oriented mindset and motivation to learn

What you'll get in return

• Opportunity to join a respected global finance brand
• Hybrid working model offering flexibility between office and home
• Supportive team culture and collaborative environment
• A role that offers stability, training, and long-term development opportunities
• Competative Salary Package

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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