Job Type
Full-Time
Job Function
Inventory
Description
Job Purpose and ImpactThe Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
- Conduct performance management, talent development, succession planning and engagement.
- Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
- Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
- Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
- Other duties as assigned
- Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
- Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
- Must have people management experience
- Experience in an agriculture company is a plus
- Willing to be based in Pulilan
Job ID: 81044558
At Cargill, everything begins with our purpose to nourish the world in a safe, responsible and sustainable way. Customers choose us for our world of expertise, delivered locally, quickly and reliably in a way that creates value together for them and us. Every day, we connect customers and suppliers to the world by developing personal relationships and setting the standard high on the way we work. When you join our team, you’ll discover that our diverse businesses and products span a wide range of industries, geographies and ...
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