Description

Full-time SE Suburbs role for a customer service pro with strong coordination and sales support skills Your New CompanyHays Glen Waverley has partnered with a well-established client in the south-eastern suburbs who are seeking an experienced Senior Customer Service & Internal Sales Support professional. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and loves being the central point of support for a busy sales team.
Your New RoleYou will work closely with the Sales Team to manage customer enquiries, coordinate sales processes, monitor orders, and ensure accuracy across all customer touchpoints. This is a senior-level customer service role with strong sales administration responsibilities.
Key Responsibilities

Support the Sales Team with quotes, orders, and general administration

Assist with customer enquiries and service needs across internal and external channels

Maintain and update customer account information

Coordinate with internal teams to ensure smooth order processing and delivery

Monitor orders and follow up on outstanding items

Process credits and adjustments as required

Make outbound calls to support customer relationships and follow up

Review customer account status and obtain approvals when needed

Contribute feedback and ideas for continuous improvement

Assist with supplier orders and goods return processes

Support planning and scheduling of product orders

Participate in safety training and follow quality procedures

Ensure compliance with company policies and authority levels

What You'll Need to Succeed

Proven experience in customer service or internal sales

Strong communication and problem-solving skills

Experience selling or cross-selling products or services (advantageous though not essential)

Customer-focused approach with a positive, professional attitude

Solid understanding of sales processes

Ability to quickly learn technical product information

Strong computer skills, including mufti screen navigation

High attention to detail with strong organisational abilities

Positive attitude, strong work ethic, and willingness to learn

Ability to work effectively within a team environment

Demonstrated ability to meet KPIs and support sales performance

What You'll Get in Return

High impact senior role supporting a high-performing Sales Team

Stable and well-established business with a strong internal culture

Varied duties across customer service, sales support, and operations

Supportive, collaborative culture with structured and thorough 1:1 training

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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