Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact. This is a telecommute position, however, you will be required to come into the office periodically.

If you live near Houston, TX, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Manage administrative documentation in our medical management systems
• Maintain compliance with turnaround times based on the member's product, the type of request and the specific regulatory agency
• Engage members over the phone to schedule new and annual assessments
• Coordinate and manage scheduled service coordinators
• Handle rescheduling and urgent requests promptly
• Ability to us mapping to tools to calculate distance and travel times for scheduling purposes
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of clerical / administrative experience
• Intermediate level of proficiency with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management)
• Access to high-speed internet at residence
• Commutable distance to Houston, TX

Preferred Qualifications:

• 1+ years medical background in a hospital, physician's office or medical clinic
• Medicare and / or Medicaid experience
• Bilingual in English & Spanish
• Healthcare or Insurance Benefits experience

Soft Skills:

• Excellent interpersonal skills - oral and written communication skills
• Ability to multi-task, this includes the ability to understand multiple products and multiple levels of benefits within each product
• Ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
• Ability to prioritize and balance multiple demands and competing deadlines

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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