Company: Fusion Marketing
Location: United States | Remote
Employment Type: Full-Time
Travel Requirements: 10-20%

Summary

Fusion Account Managers are responsible for building and maintaining strong client relationships, understanding client needs, and ensuring exceptional service across Fusion's offerings. Successful team members serve as trusted partners to their clients, proactively identifying opportunities, providing solutions, and collaborating with internal teams to deliver successful programs and experiences. This role requires a relationship-focused, organized, and solutions-oriented individual who can independently manage client accounts while supporting retention, satisfaction, and account growth.

Fusion provides exposure to exciting clients, opportunities for travel, engagement in complex and challenging projects, competitive pay and benefits, and career growth potential in a fast-paced agency environment.

Key Responsibilities

Serve as the primary point of contact for assigned client accounts, building and maintaining strong, trusted relationships.
Develop a thorough understanding of each client's business, objectives, challenges, and priorities to anticipate needs and recommend appropriate solutions.
Manage day-to-day client communications, requests, and expectations, ensuring a high level of responsiveness, professionalism, and service.
Proactively identify opportunities to strengthen existing client relationships and expand business through additional Fusion services and solutions.
Collaborate with internal teams, including business development, creative, marketing, incentives, and production, to develop and deliver solutions that align with client objectives.
Coordinate client proposals, presentations, budgets, and program recommendations in partnership with internal teams.
Lead and participate in client meetings, presentations, and planning discussions, effectively communicating Fusion's capabilities and recommendations.
Serve as a liaison between clients and internal teams, ensuring clear communication, alignment on expectations, and successful execution of client programs.
Maintain oversight of assigned accounts and projects, monitoring timelines, deliverables, budgets, and client satisfaction.
Identify and address client concerns or challenges, working collaboratively with internal teams and leadership to develop timely solutions.
Support client retention and account growth through proactive communication, relationship management, and ongoing identification of opportunities.
Maintain accurate client account information, track opportunities, and provide regular updates on account activity, revenue, and client needs.
Partner with business development and leadership teams to support account planning, renewals, and opportunities for additional business.
Stay informed of industry trends, client business developments, and emerging opportunities to provide relevant insights and recommendations.
Represent Fusion at client meetings, industry events, conferences, and networking opportunities as needed.
Support the successful transition of new clients from business development to account management and program delivery teams.
Contribute to established client retention, satisfaction, and account growth goals.
Travel as needed for client meetings, programs, and industry events.
Perform additional duties as assigned.

About this role

Key Requirements

About the company

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