Description
GENERAL SUMMARY
This position reports to the City Clerk and Building Inspector and is responsible for performing administrative and clerical duties related to the building department.
ESSENTIAL DUTIES AND RESPONSIBILITIES (including but not limited to)
1. Processes and issues Building, Electrical, Plumbing and Mechanical Permits.
2. Collects fees or fines associated with Permits and Inspections.
3. Schedules Inspections.
4. Provides customer service at the front window.
5. Answers the telephone for the City of Utica.
6. Operate personal computers and appropriate software for word processing, and city support functions.
7. Ability to file and follow the retention schedule.
8. Performs any other duties as assigned and as may be necessary to complete regular work.
Requirements
EDUCATION AND EXPERIENCE
High School Diploma or GED, two (2) years of direct customer service work preferred and/or equivalent combination of education, training and experience in related field may substitute for experience.
LICENSES/CERTIFICATES/OTHER REQUIREMENTS
Proficient with standard computer software applications preferred with BS&A, MS Word, Excel, Access as well as other relevant applications.
KNOWLEDGE, SKILLS AND ABILITIES
* Knowledge with BS&A Computer Software applications.
* Ability to read literature, books, financial reports, and/or legal documents.
* Working knowledge of business English, grammar and spelling.
* Ability to exercise considerable independent judgment on a case per case basis.
* Ability to establish and maintain effective working relationships with co-workers and the general public.
* Ability to perform effectively and multitask.
* Ability to maintain a calm demeanor and good judgment during stressful situations that may occur.
* Ability to communicate effectively both orally and in writing.
* Ability to deal tactfully and professionally with confidential or controversial situations with the public and employees.
* Ability to cooperate with fellow employees as a team member.
