Description

Your new company

The company is a dynamic services company, dedicated to providing a comprehensive range of operational support services. Their expertise spans planning, startup, consulting, operation, etc.

Your new role

• Oversee and manage the operations of the customer center
• Monitor and improve key performance indicators (KPIs) for the customer center
• Propose service improvements based on customer feedback and optimize costs while enhancing quality

What you'll need to succeed

• 2+ years of experience in customer service centre
• Experience in KPI management
• Experience in BPO, project management is a plus
• Native in Japanese

What you'll get in return

• Competitive salary, benefits
• Work-life balance, ensuring satisfaction both professionally and personally
• Chance to directly make impact to service enhancements
• Collaborative team members, environment

What you need to do now
If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV. Alternatively, you can reach out to us at +81 3 3560 2946 or email Aurora.Song@hays.co.jp. If this job isn't quite right for You, but if you are looking for a new HR position, please contact us for a Confidential discussion about your career. Note: Due to the high volume of Applications, only successful candidates will be contacted. We appreciate your Understanding of this matter.