Description

Great full time opportunity at our Cando office!

The Billing and Member Service Supervisor drives the success of the cooperative's billing, payments and member inquiries. This role ensures the accuracy and efficiency of all billing processes while providing exceptional service to our members. The supervisor will coordinate and perform daily operations, resolving complex issues, ensuring accuracy and efficiency to maintain reliable, member-focused service that upholds the cooperative's standards and mission.

Northern Plains Electric Cooperative offers a competitive wage and benefits package including health insurance, 401k plan, pension and paid vacation.

Essential Duties
Responsible for ensuring that member billing, and all related documents, is accurately processed, delivered, and maintained in accordance with cooperative policies and procedures.
Analysis and review of member usage and bills to ensure accurate billing.
Coordinates and directs the monthly collection and disconnection activities.
Prepare statements for members and processes meters read for all accounts.
Generate revenue report and reconcile month end receivable balances.
Prepare daily, monthly and year-end reports regarding member payments.
Process daily payments and bank deposits efficiently and accurately and ensure accurate accounting of transactions
Reporting and analyzing data across various systems to drive process improvements.
Serve as the front line of communication for member and public interactions.
Demonstrate strong customer advocacy skills
Provide prompt and courteous service via telephone, email and in-person.
Cross training with other cooperative departments.
The above responsibilities are a guide and are not all-inclusive for the responsibilities of the position.

Qualifications
Candidates must be self-motivated, detail oriented, organized, with the ability to prioritize both short- and long-term objectives.
Must be able to work both independently and with others maintaining an emphasis on attention to detail and accuracy of work.
Capable of completing numerous tasks and job functions with frequent interruptions.
Must have the ability to communicate in a courteous, professional manner when working with the members and employees.
Must have a strong problem-solving skillset.
Good computer skills, proficient in Windows software with the ability to learn new software as needed.
First Aid and CPR certification or the ability to be certified is required.
Must possess and maintain a valid driver's license with a good driving record.

Education / Experience
Associates degree or higher in Business or Office Administration or related degree is desired.
Two or more years' job experience in customer service.
Experience in utility industry is a plus.
Experience using personal computers and learning new software systems is mandatory.
Experience requirements may be adjusted if the appropriate formal education and applicable work experience are demonstrated.

Click the Apply Now button above to visit our careers page
and get all the information to be considered. Please apply by December 31, 2025.

Northern Plains Electric Cooperative is an equal opportunity employer.