Description

Bilingual Client Services Coordinator 

Assist in the daily operations of the Willow South Office to ensure the highest level of service to clients focusing on distribution of material goods and pregnancy tests.  An essential part of this position is accurate entering of services provided into our software system.  Additionally, this position assists with admin duties.

Responsibilities

Distribute material goods to clients according to Willow guidelines
Conduct client pregnancy tests and chaperone nurse for ultrasounds
Manage resources and referrals
Enter services and goods provided to clients into software system accurately and efficiently
Address and communicate issues as they arise to ensure they are resolved efficiently
Complete intake forms and other documents accurately and in a timely manner 
Participate in community events and fundraisers
Cross-train to cover reception area as needed
Assist staff and volunteers as needed; perform all other duties assigned. 

Requirements

Qualifications

Education: High school diploma or GED equivalent.College degree is a plus.
Bilingual required (Spanish)
Detail oriented with strong verbal and written communication skills
Ability to deal with the public, staff, board and donors in a professional manner
Ability to multi-task and manage competing priorities
Computer literate including working knowledge of Microsoft Office. Ability to learn new software and adapt to new technology
Skills & Abilities Required

Adheres to Willow Pregnancy Support's Policy and Procedures
Acts as a role model within and outside the organization
Service our clients with Caring heart while relating to different cultures, backgrounds and needs 
Performs duties as workload necessitates
Maintains a positive and respectful attitude
Communicates regularly with supervisor about department issues
Demonstrates flexible and efficient time management and ability to prioritize workload
Consistently reports to work on time prepared to work and meets Department productivity standards
Physical Requirements

Must be able to bend, stoop, and lift on occasion
Ability to travel to multiple locations (OKC metro area)