Key Responsibilities  
Oversee Backflow and Cross Connection Program and other assigned regulatory compliance programs to ensure compliance with federal, state and local requirements. 
Surveys of customer water services determine the possible degree of hazard for water and sewer system contamination or pollution. 
Monitor, document, and track new installations, repairs, replacements, or change of use through direct, internal and local municipal online permitting outlets. Conduct Site Inspections of completed installation for compliance and update GIS with backflow location and details. 
Responds to customer inquiries regarding Backflow and Cross Connection Program. 
Review development plans and permits with applicants to verify existing and new installations to ensure compliance with OWASA Backflow Cross-Connection Control Manual, Ordinance for the Control of Backflow and Cross Connections, and/or NC Plumbing Code requirements. 
Maintains BSI System (OWASA’s compliance tracking vendor).  
Coordinate with Distribution System Operator in Responsible Charge (ORC) and Customer Service team to monitor and enforce OWASA's backflow testing policies, investigate potential violations, and promote compliance. 
Serve as a backup for answering customer calls with documenting service-related questions, and dispatching field staff as needed.