Description

Apprentice Operations and Support Services Coordinator

Application Deadline: 7 December 2025

Department: Consulting

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Head of Operations

Description
The Apprentice Operations & Support Services Coordinator will work alongside the rest of the Operations team to support the smooth delivery of key functions across the Professional Education team. This position involves supporting with workbook/study guide orders, invoicing processes, onboarding of new learners and coordinating workshops. The role requires excellent organisational skills, attention to detail and the ability to work collaboratively with your team.

Your New Role
You will learn all aspects and tasks undertaken by the Operations Team, on a rotational basis including:

Workbook Ordering

• Support the processing and tracking of workbook/study guide orders for Davies and third parties' learners, ensuring timely delivery.
• Maintain accurate records of orders, distribution and queries.
• Respond to queries from colleagues regarding workbook ordering.
• Build relationships internally with our Delivery Teams to ensure maximum collaboration.

Invoicing Support

• Assist with the preparation and processing of invoices.

Workshop Coordination

• Support the management of the workshops inbox, responding to queries and scheduling learners as required.
• Build relationships internally with our Tutors to ensure maximum collaboration.

Data Analysis and Reporting

• Compile, analyse and present data reports as required.

Operations/Support Inbox

• Support the management of the Operations/Support inbox, responding and actioning queries as required.

Onboarding

• Support the onboarding of apprentices, building relationships with the Client Success team to ensure a swift and compliant onboarding process

Miscellaneous

• Represent and promote Davies Professional Education at external events and meetings.
• Be prepared to support other Professional Education internal teams if required.
• Build relationships across Davies to ensure collaboration across the Group.
• Maintain learner and Davies Professional Education data in line with policies and procedures.
• Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.

What You'll Bring to the Role

• Understanding of vocational qualifications including Apprenticeships
• Experience of working both within a team and independently
• Self-motivated, enthusiastic with the ability to work using own initiative
• Good analytical abilities and able to be decisive
• Excellent written, verbal and presentation skills
• Excellent customer service, administrative and organisational abilities
• Excellent IT skills, including all Microsoft office packages
• Ability to analyse Data and create reports using formulas on Excel
• Ability to maintain discretion and confidentiality at all times
• Ability to work remotely and self-motivate time management

Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

* Interviews will take place mid-December for a January 2026 start *

Benefits
Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

• Join us and enjoy our ever-evolving benefits, including but not limited to:
• Reward platform - discounts for over 800 retailers
• 25 days holiday (rising with service)
• Well-being centre
• Recognition programme
• Paid fertility appointments
• Fostering friendly employer
• Pension - matched contribution at 5%
• Life Assurance (4 x basic salary)
• Development, training, and professional qualification

* Interviews will take place mid-December for a January 2026 start *