Description

Job Description

Are you ready for what's next, now?

We're looking for an Account Manager to join our team remotely in the US. The position is full-time. You'll join an awesome team to support our growing customer base.

About the Role

The Account Manager is a key contributor on a high-performing team focused on driving customer retention, growth, and satisfaction. In this role, you will manage a portfolio of direct customers, ensuring strong renewal rates, SaaS conversions, and AI adoption, while uncovering opportunities for cross-sell and up-sell. You will play a critical part in achieving software and services booking targets and building lasting client relationships that deliver measurable business value.

You will also:

• Build and maintain strong relationships with influencers and decision-makers to promote loyalty and retention
• Identify opportunities and close deals for additional products, upgrades, and services within existing accounts
• Maintain a deep understanding of customer business goals, projects, and challenges
• Move our customers to our SaaS model with AI
• Expand account penetration by selling new products, additional locations, and the value of maintenance
• Develop and execute strategic account plans, prioritize portfolios, and manage accurate forecasts
• Own a revenue and bookings quota and participate in regular forecast reviews
• Keep CRM data accurate and up to date for opportunities, contacts, and accounts
• Coordinate internal resources for escalations, technical presentations, and contract processes
• Stay informed on industry trends and product developments to provide strategic input
• Represent Aptean at customer and marketing events

About you

You bring a strong foundation in sales and a passion for driving results. A bachelor's degree is preferred, along with at least 3+ years of relevant sales experience, ideally in the software industry. Experience within the discrete manufacturing industry is preferred.

You must also have:

• A solid understanding of the customer sales cycle and how to navigate it effectively
• Experience with software products, services, and solutions
• Excellent verbal and written communication skills, with the ability to present confidently to senior stakeholders
• Strong sales, negotiation, and objection-handling skills
• A motivated, goal-oriented mindset with the ability to work independently and collaborate across geographically diverse teams
• High integrity, professionalism, and the ability to maintain confidentiality
• Strong organizational, follow-up, problem-solving, and analytical skills
• Sound decision-making ability and a professional presence
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with contracts and related processes (a plus)

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

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